Sunday, January 20, 2008

business related tantrums

i just don't get it. i don't get what people tell themselves to make it ok to be just awful to others in a business environment (in ANY environment, but i'm talking about business right now). i've seen it happen before...when i've worked fast food or any kind of retail job in the past...there's always some asshole/bitch that is having a bad day thinks its ok to lash out at the underpaid employee in front of them.

i mean, if i did something that warranted a tongue lashing, i would understand it more...although i still think screaming obscenities and name calling is unwarranted in any circumstance...but to just lash out unnecessarily and in such a mean way...and i've seen it many times before, believe me...i just don't get how they can think that's ever ok. i once had a nasty customer when i worked at mcdonald's that was so frustrated with how slow she felt i was going that she called me "stupid." how is that ok? it obviously affected me because that was back when i was 16...and now i'm 37 and i still remember that! i was shaken to the core at the time...i remember that wasn't an isolated incident...i had plenty of customers that didn't like how i did things and so lashed out in such a cruel way. saw it when i worked at borders too...people who didn't feel good about themselves so got a high off of being nasty to service people. wonderful.

and now my husband works in a field where there are "professionals" who think its ok to treat the people of the companies they are hiring in a similar fashion. he's told me stories before of "the dragon lady"...someone that his video production company always looks forward to working with because of the way she tends to be bitchy about everything and god forbid anything should not go just right, she's lashing out and putting blame on someone at the drop of a hat...

and most recently, a job that he wasn't even first in line for...hired by someone who was hired by someone who was hired by a company to do a shoot...apparently person hired by the company felt it was ok to lash out at the camera guys when his client was less than happy with something that happened (and adam still doesn't understand what happened, but that's another story)...shouting and screaming obscenities and name calling and all that ridiculous stuff. sounds like my 7yr old's tantrums.

it makes me SOOOOOO mad! what the hell did his parents allow from him that as an adult he thinks its ok to be that nasty to people. he sounded like he was having a child's tantrum for pete's sake!

and now of course adam doesn't want to ever do business with him again...if he's willing to lash out at him and he never even met him! in a situation like that one, it would have been appropriate to perhaps be upset because the client is upset but how about asking what happened instead of screaming that adam and company were trying to ruin his business? lordy, that guy needs to learn some professionality! people like that do not deserve to be in business! they deserve to have the consequence of losing their job for not knowing how to handle stress well and abusing others he's working with.

it makes me want to call him up and tell HIM off!!! good lord. grow up, asshole! my husband doesn't get paid enough to put up with that kind of crap! and actually, NO ONE DOES!!!

i used to work as a hotel operator for 2 years and i had some cool managers, luckily, who told me if anyone got abusive like that with me (and they did, believe me...the worst were the airline workers...flight attendants are the nastiest people when the get back to their hotels because they've been treated so nastily on their flights so they take it out on the next in line...you'd think they'd have more compassion after having gone through that themselves, but noooooooooooo....) that i was to get a manager immediately because i didn't get paid enough to deal with that. they're right, by golly! but seriously, i don't think the managers did either...because people that have tantrums like that should actually just have the consequence of getting kicked out of wherever their tantrum is thrown or getting fired from their job or something...but "the customer is always right" tends to happen in places where they are the customer and they get rewarded for their behavior!!! argh!! and i guess for some reason people think they are good at what they do no matter how nasty they are, and don't fire them.

case in point, that horrid chef reality show where people have to be subjected to that nasty chef's abuse in order to win some prize for being a chef with him or something...i don't even know what the prize is but i know i've seen the commercials and they GLORIFY how nasty the chef is! i don't care how good of a chef he is, he really needs to learn how to treat people. i will NOT watch that show.

and look at american idol and all the other reality shows like that that have a nasty englishman that lashes out at the contestants! people love watching that! good lord, what the hell is our country coming to that THAT is entertainment! sheesh!

i'm just so sickened by this stuff...but all i can do is teach my children how to treat people. and hope that they actually listen.

they say the best way kids learn is by example...and since adam and i don't lash out at people in service jobs like that...(though i'll admit there are times i do lash out at adam, but i NEVER name call, EVER. but hopefully i can get a handle on my temper...i've been really trying.) anyway, since we don't treat people like that then hopefully the kids will get that that's not ok.

*sigh* life is so complicated.

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